Resolving a Conversation
When to resolve a conversation
Resolve a conversation when it has been fully handled — for example, the patient's question has been answered and no further reply is expected.
Steps
- Open the conversation.
- Use the Update status option.
- Set the status to Resolved.
Conversation statuses
| Status | Meaning |
|---|---|
| Open | Active conversation requiring attention |
| Pending | Awaiting a response or follow-up |
| Resolved | Conversation has been fully handled |
Reopening a conversation
If a patient replies to a resolved conversation, it will reopen automatically. You can also manually change the status back to Open.